Your Privacy Matters to aq77

This Privacy Policy ("Policy") describes how aq77 ("Platform", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("Player", "User", "you") who access, register with, or otherwise interact with the aq77 online casino and sports betting platform at https://aq77.io.

aq77 is committed to protecting the privacy and security of all personal data it holds. This Policy has been prepared in accordance with general principles of data protection law and reflects our genuine commitment to transparent and fair data practices. By registering an account on aq77, depositing funds, or using any feature of the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to data protection, this Policy shall take precedence.

aq77 collects personal data through several channels, including directly from you during the registration and verification process, automatically through your use of the platform, and in limited circumstances from third-party sources such as payment processors and fraud-prevention services.

Data you provide directly: When you register an account, you provide us with identity and contact information including your full legal name, date of birth, email address, mobile phone number, and residential address. During the Know Your Customer (KYC) verification process, you may also be required to provide a copy of a government-issued photo identification document (such as a National ID Card or passport) and proof of residential address. When you make a deposit or withdrawal, you provide payment information including your bKash, Nagad, Rocket, or Upay mobile wallet number, or your Visa or Mastercard card details.

Data collected automatically: When you access the aq77 platform, we automatically collect certain technical data about your device and browsing session. This includes your IP address, device type (desktop, mobile, tablet), operating system, browser type and version, referring URL, pages visited, time spent on each page, and session start and end timestamps. This data is collected via server logs and first-party analytics tools.

Data from third parties: aq77 may receive limited personal data from third-party payment processors (such as bKash and Nagad) to confirm transaction status, and from fraud prevention and identity verification service providers to assist with KYC compliance. We do not purchase personal data lists from data brokers or marketing companies.

Data generated through gameplay: Your activity on the aq77 platform generates usage data including details of games played, bets placed, amounts wagered, outcomes, bonus credits applied, session durations, and responsible gaming tool settings you have activated. This data forms part of your account record.

aq77 uses the personal data it collects for the following specific purposes:

• Account creation and management: To create, verify, and maintain your player account, authenticate your identity at login, and ensure the integrity of your account record throughout the duration of your relationship with aq77.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to confirm transaction status, and to maintain an accurate record of all financial activity associated with your account.
• Identity verification and KYC compliance: To verify that you meet the minimum age requirement of 21 years and that you are who you claim to be, in accordance with our obligations under applicable anti-money laundering and responsible gaming standards.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via our support channels.
• Responsible gaming: To monitor your gaming patterns, detect signs of problematic gambling behaviour, implement deposit limits, session limits, and self-exclusion measures that you have requested, and to contact you if our monitoring systems flag a concern under our duty-of-care obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, identity theft, bonus abuse, and any other conduct that violates our Terms & Conditions or applicable law.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, optimise platform performance, and develop new features and services for the benefit of all players.
• Marketing communications: To send you promotional offers, bonus notifications, and other marketing communications where you have provided your consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

aq77 relies on the following legal bases for the processing of your personal data:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary for aq77 to perform its contractual obligations to you — namely operating your account, processing your transactions, and providing you with access to the games and betting markets available on the platform.
• Legal obligation: Certain processing activities — particularly those relating to identity verification, age verification, anti-money laundering checks, and the retention of financial transaction records — are required by applicable law. aq77 must process this data to remain compliant with its legal obligations.
• Legitimate interest: aq77 processes technical data, usage data, and cookie data on the basis of its legitimate interest in maintaining platform security, preventing fraud, improving its services, and ensuring a safe and reliable gaming environment. We carefully balance our legitimate interests against your privacy rights and only rely on this basis where the impact on your privacy is proportionate.
• Consent: Where aq77 relies on your consent as the legal basis for processing — primarily for marketing communications and non-essential cookies — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

aq77 does not sell your personal data. We share personal data with third parties only in the following limited and specific circumstances:

• Payment service providers: When you make a deposit or withdrawal, we share the minimum necessary payment data with the relevant payment processor (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) to facilitate the transaction. These processors act as independent data controllers in relation to your payment data and are subject to their own privacy policies and applicable financial regulations.
• Identity verification providers: aq77 may share identity documents and personal identifiers with third-party KYC and identity verification service providers for the purpose of verifying your identity and age. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.
• Game providers: Certain technical identifiers (such as anonymised player IDs and session tokens) may be shared with our game studio partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate game delivery and resolve game-related technical disputes. No personally identifiable information such as your name, address, or payment details is shared with game providers.
• Fraud prevention and security services: aq77 may share IP addresses, device fingerprints, and account activity data with specialist fraud prevention and cybersecurity service providers to detect and prevent fraudulent conduct and protect the integrity of the platform.
• Legal and regulatory authorities: aq77 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, by a valid court order, or where we reasonably believe that disclosure is necessary to protect the rights, property, or safety of aq77, its players, or third parties.
• Business transfers: In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of aq77's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer in advance and given the opportunity to close your account if you do not wish your data to be processed by the new entity.

The aq77 platform serves players primarily located in Bangladesh. Our core platform infrastructure and data storage systems are designed with data security as a primary consideration. In the course of operating the platform and delivering services, personal data may be processed by our technology partners and service providers who are located in jurisdictions outside Bangladesh.

Where personal data is transferred internationally, aq77 takes all reasonable steps to ensure that appropriate safeguards are in place to protect your data in transit and at rest. These safeguards may include contractual data protection clauses incorporated into our agreements with third-party service providers, binding corporate rules, or reliance on recognised adequacy mechanisms where applicable.

By registering an account and using the aq77 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh. aq77 will not make such transfers unless it is satisfied that an adequate level of data protection is maintained throughout the transfer.

aq77 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligations. The following general retention periods apply:

• Active account data: Personal data associated with an active player account is retained for the duration of the account relationship and for a period of up to 5 years following the closure of the account, to allow for the resolution of any outstanding disputes, chargebacks, or regulatory enquiries.
• Financial transaction records: Records of deposits, withdrawals, bets, and other financial transactions are retained for a minimum of 5 years following the date of the transaction, in accordance with applicable anti-money laundering record-keeping requirements.
• KYC documentation: Identity verification documents (such as copies of National ID Cards or passports) are retained for a minimum of 5 years following the closure of the account or the completion of the last transaction, whichever is later.
• Customer support records: Records of support interactions, including email correspondence, are retained for up to 3 years following the resolution of the relevant support ticket or the closure of the account, whichever is later.
• Marketing data: Marketing preference records and communication history are retained for up to 2 years following your last interaction with a marketing communication, or until you withdraw your consent, whichever occurs first.
• Technical and cookie data: Server log data and analytics data is retained in aggregated or anonymised form after a period of 12 months. Raw session-level technical data is retained for up to 6 months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted from our systems or anonymised in a manner that renders re-identification impossible. Anonymised data may be retained indefinitely for statistical and analytical purposes.

aq77 uses cookies and similar web tracking technologies (collectively "cookies") on its platform. Cookies are small text files placed on your device when you visit the aq77 website. They serve a number of essential and non-essential purposes as described below.

Strictly necessary cookies: These cookies are essential for the operation of the aq77 platform and cannot be disabled. They include session authentication cookies that keep you logged in during your visit, security cookies that protect against cross-site request forgery attacks, and load-balancing cookies that ensure stable platform performance. Without these cookies, the platform cannot function correctly.

Performance and analytics cookies: These cookies collect anonymised information about how players use the aq77 platform, such as which pages are visited most frequently, how long sessions last, and which features are used most often. This data is used in aggregate form to improve platform performance and user experience. These cookies do not identify individual users.

Functional cookies: These cookies remember preferences you have set during your visit, such as your preferred language, display settings, and responsible gaming tool configurations. They improve your experience by ensuring the platform behaves consistently across sessions.

Managing cookies: You may configure your browser to refuse all or some cookies, or to alert you when cookies are being placed. Please note that disabling strictly necessary cookies will impair the functionality of the aq77 platform and may prevent you from logging in or accessing certain features. Instructions for managing cookies are available in your browser's help documentation.

As a data subject whose personal data is processed by aq77, you hold the following rights in respect of your personal information. To exercise any of these rights, please contact our support team at [email protected] with your registered account username and a clear description of your request. aq77 will respond to all data subject requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data that aq77 holds about you, together with information about how that data is used and processed.
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data held by aq77. You may also update certain account details directly from your account settings.
• Right to erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent and no other legal basis applies, or where the data has been processed unlawfully. This right is subject to overriding legal retention obligations (for example, the obligation to retain financial transaction records for anti-money laundering purposes).
• Right to restriction of processing: You have the right to request that aq77 restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is being verified following a rectification request.
• Right to data portability: Where processing is carried out on the basis of your consent or contractual necessity and is conducted by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing carried out on the basis of legitimate interest, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

The aq77 platform is strictly intended for adults aged 21 years and over. aq77 does not knowingly collect, process, or retain personal data from any person under the age of 21. Age verification is a mandatory step in the account registration process, and aq77 reserves the right to request documentary proof of age at any time.

If aq77 becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately closed, all associated data will be deleted in accordance with our data retention policy, and any deposits will be returned to the original payment method after deducting any applicable processing costs. Winnings associated with the underage account will be forfeited.

Parents and guardians who believe that a minor has registered an account on aq77 should contact our support team immediately at [email protected]. We will treat all such reports as a priority and take immediate action. We also encourage parents and guardians to make use of parental control software to restrict access to online gambling websites on devices used by minors.

aq77 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security: All data transmitted between your device and the aq77 platform is encrypted using 256-bit SSL/TLS protocols. The platform enforces HTTPS on all pages and does not permit unencrypted HTTP connections.
• Data-at-rest encryption: Sensitive personal data stored on our servers — including identity documents, financial data, and account credentials — is stored in encrypted form using industry-standard encryption algorithms.
• Access controls: Access to personal data within aq77's internal systems is restricted on a strict need-to-know basis. Personnel are granted access only to the data necessary for the performance of their specific role. All internal access is logged and subject to periodic review.
• Password security: Account passwords are stored as one-way cryptographic hashes. aq77 does not store passwords in plaintext and cannot retrieve your password if it is lost — only a password reset process is available.
• Fraud monitoring: aq77 operates continuous automated and manual monitoring systems to detect anomalous account activity, suspicious transaction patterns, and potential security breaches. Suspicious activity triggers an immediate internal review.
• Incident response: In the event of a personal data breach that poses a risk to your rights and freedoms, aq77 will notify affected players without undue delay and take immediate remedial action to contain and mitigate the breach.

While aq77 takes every reasonable precaution to secure your personal data, no internet-based system can be guaranteed to be entirely secure. You also play an important role in keeping your account safe. We strongly recommend that you use a strong, unique password for your aq77 account, enable any available two-factor authentication features, never share your account credentials with any other person, and contact our support team immediately if you suspect unauthorised access to your account.

aq77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services available on the platform. When we make material changes to this Policy, we will notify registered players by email to their registered email address and by posting a prominent notice on the aq77 platform. The "Effective Date" at the top of this Policy will be updated to reflect the date on which the revised Policy takes effect.

Your continued use of the aq77 platform following notification of a material change to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes to this Policy, you should stop using the platform and may request the closure of your account by contacting our support team at [email protected]. We will process any such request in accordance with our account closure procedures and applicable legal obligations.

We encourage you to review this Privacy Policy periodically to stay informed about how aq77 is protecting your personal data. The most current version of this Policy is always available at https://aq77.io/privacy-policy.